Refund policy

ZEWWW WARRANTY POLICY

All ZEWWW SCOOTERS come with a 1 year limited warranty policy.

Our warranty policy is written clearly, describing what is covered and what is not covered. No

fine lines or vague terms. Feel free to reach out to us directly if you have any questions regarding

the warranty policy.

TO QUALIFY FOR WARRANTY SERVICE:

1. You must present a copy of sales receipt from ZEWWW ELECTRIC directly. For

approved retail partners warranty, kindly claim it from your point of purchase

directly.

2. The product cannot be used for rental or commercial use.

3. The product must be purchased directly from the website OR from one of our

official partners

4. Warranty claims made within 30 business days of delivery will be eligible for

replacement parts and shipping of replacement parts at no additional charges.

Claims made after 30 business days of delivery will still be eligible for replacement

parts but the customer will be responsible for the shipping fees incurred for the

required parts.

LIMITATIONS OF LIABILITY

1. This Limited 1 Year Warranty begins at the time of initial sale and is nonrenewable

after the product’s initial sale.

2. Warranty is non-transferable and does not apply to anyone who has purchased

the product as the secondhand user. Warranty only applies to the original

purchaser.

3. No unapproved modifications can be made to the product, its performance or

otherwise, in order for this Limited 1 Year Warranty to remain in effect.

4. No reimbursement is provided for towing, loss of time, loss of use, inconvenience,

incidental or consequential damages.

5. Warranty is void if weather-related water damage is determined. Owner is

responsible for storage and protection from the weather.

6. ZEWWW makes no warranty with respect to products or trade accessories not

made by ZEWWW, including, but not limited to, motors, tires, wheels, and batteries,

such products or trade accessories, such items being subject to the original

manufacturer’s warranty, if any.

7. This Limited 1 Year Warranty does not cover minor surface blemishes, rips, tears,

flat tires or other cosmetic damages due to normal use, or other intentional or

unintentional damage to the product.

8. This Limited 1 Year Warranty will not cover any damage which results from the

application of improper cleaners, solvents or chemicals to the product, water

damage, smoke or soot, or from exposure to saltwater, sea breeze or salt.

9. This Limited 1 Year Warranty will not cover any damage which results from ageing,

such as fading of paint, deterioration of plated surfaces, deterioration of rubber or

plastics, or rusting.

10. This Limited 1 Year Warranty does not cover improper repair or misdiagnoses of

problems.

11. This Limited 1 Year Warranty only covers parts such as motor, battery, controller

and LCD display, exclude damages from rider’s usage. This is standard across the

industry.

12. This Limited 1 Year Warranty does not cover damage due to misuse or

neglect, use other than as specified in the Owner’s Manual, or use under

abnormal conditions are not covered by this Limited 1 Year Warranty.

13. This Limited 1 Year Warranty does not cover damages due to accidents or any

form of personal negligence.

14. Warranty does not cover screws, nuts and bolts natural corrosion, wear and

tear.

15. Warranty is voided upon an attempted chargeback/dispute/forceful return of

product.

16. It is important to note that warranty does not cover shipping fees.

WARRANTY COVERAGE

Our warranty coverage includes mainly 2 functions:

1. Parts Replacement

In order to get your scooter up and running again in the shortest time possible, after

approval of your warranty claim, ZEWWW ELECTRIC will ship out necessary replacement

part components to you as well as provide guided assistance in the form of tutorials,

videos, images, worded documents and phone/video calls.

2. Repair Services

Upon an approved warranty claim, in the event that you do not know how or do not have

the time to conduct repairs on the product, ZEWWW ELECTRIC may arrange repair

services through our trusted Service Partners. However, the customer is responsible for

any incurred cost due to shipping, taxes, labor fees, or uncovered part replacements. The

customer can choose to deliver the product to the repair facility by themselves to avoid

any incurred shipping fees.

3 EASY STEPS TO CLAIM YOUR WARRANTY

Step 1: Send in an email to support@zewwwelectric.com

Step 2: Provide relevant videos and images as attachments along with your order

information. Document as many details as possible to explain why you are making a

warranty claim. When requested by our customer support team, supporting videos and

images are MANDATORY to process your claim. Failure to provide sufficient information or

supporting media may result in your claim being denied.

Step 3: Within 1-3 business days, our team will provide a response with instructions

and/or follow-up questions to process your warranty claim.

OWNER’S WARRANTY RESPONSIBILITIES

As the device’s owner, you are responsible for the performance of the required

maintenance. You may be denied a warranty claim solely because of your failure to

ensure the performance of all scheduled maintenance. As the owner, you should be

aware that you may be denied your warranty coverage if your device or a part has failed

due to abuse, neglect, improper maintenance, or unapproved modifications. For any

issue regarding your ZEWWW product, Email support@zewwwelectric.com

COMMONLY ASKED QUESTIONS

Q: Your scooter has water-resistance capability, why does your warranty not cover

damages?

A: Although there has not been an actual reported case of the Scooter getting water

damages, All electronic companies, even Apple (top few customer centric companies in

the world), do not cover water damages from their water resistant products. They put it in

their fine-print, while we put it upfront for you to be equipped with this knowledge.

Q: Why only 1 Year warranty?

A: We do not offer an extensive warranty period just to make a sale. We are in the

business of outdoor products, where you ride your scooter on the road, through dirt,

debris and objects. We also do not set our retail prices at a crazy price point. If you are

versed in the specifications that we are offering, you know for a fact that what we offer is

a good deal.

When you message, call, or email us, we have real people working behind the scenes

answering your questions. Most importantly, we honor our warranty policy.

There are plenty of reviews out there that prove our support for you, even after your 1 Year

warranty period. If you need certain parts, we have them available. This team has stood

the test of time - We are here for the long run.

Q: Does warranty cover lost screws? Since screws are a part of the scooter?

A: No. We are often very firm on this. Although screws are a part of the scooter, we

specially purchase an additional multi-purpose tool kit and include it in your package.

Electric scooters are like bikes in terms of maintenance. It is the rider's responsibility to

tighten the usual bolts and nuts from time to time. It is not going to tighten itself!

The nuts and screws are regular screws - If we use titanium, the retail price is going to be

very different. Screws from China are the same screws as the ones used here in Egypt -

Unless you pay a premium price for it.

Q: I am buying from your website internationally. Does your warranty apply?

A: Yes. Like many of our riders in Egypt , they do not purchase in our physical store. We are

still able to serve them - We can still fly the parts to you at no cost. You will only need to

cover the cost of shipping.